Returns/Refund and Exchange Policy

INDICANNACO endeavours to ensure that every transaction on our website is seamless and without any hassle. Product quality is exceptionally important to INDICANNACO, and we are fully committed to your satisfaction.

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality / manufacturing defect then we will be happy to exchange your product for a replacement. All items can be exchanged within 3 days upon delivery of products. Items exchanged for the first time will be free of cost, upon any subsequent exchange the charges borne will be levied on the customer. If you’ve received a defective product, send us pictures of the damaged item within the span of 48 hours and upon the same product or an alternative product of your choice failing to be in stock, we will be happy to, following a quality check, offer you a refund which will be processed in 14 working days (after the product reaches us). The refund shall be made through an online mode or refund will be credited back to the same payment method used to make the original purchase on www.Indushemp.in Orders once placed, cannot be cancelled or chargeback.

For quality or damage concerns pertaining to product purchased from Indus Hemp e-commerce store, please contact us at wecare@indushemp.in or call us or Wattsapp on +91 9703996345 from Monday to Saturday between 9:00 AM to 6:00 PM (IST). To investigate your concern, please be ready to provide the following information:

Product Package Size
Product Packaged on date
Consumed product previously?
Location of Purchase
Date on which you experienced this concern
Picture(s) of product and/or concern
Your shipping address & phone number
Shipping receipt or invoice

If product quality concerns exist, we may request product to be returned for evaluation, which will result in a full refund or product replacement after review.

Our customer care team will look into the issue and respond to you within 72 working hours. We typically make a reverse pick-up within 3-4 working days. Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

We reserve the right to deny any return or refunds if we believe the return or refund is not made in good faith. The return and refund policy are subject to change without notice.

If you purchased our product through a INDICANNACO distributor or retailer, any returns or exchanges are not applicable. However, you can go to the original purchase location and refer to their return or exchange policy to see if it’s applicable to them.

International Orders: if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect the order from our Shipping agency, INDICANNACO will not be liable to provide a refund or chargeback.